X1 - receipt printer - loading paper and checking for jams
Steps to load paper for the X1 self check receipt printer. These steps are also useful when clearing jammed paper.
Note: Sometimes the receipt printer can error if the green bar isn’t seated properly. This causes a noise and it will not pull the paper in like correctly. We recommend that the green bar NOT be lifted unless you suspect that there is a paper jam underneath.
- Pull the paper out of the back of the printer and make sure the green bar is seated
- Press down, with some force, to make sure each side is well under the hooks that hold it down
- Unplug the power to the printer, the middle black plug
- Plug the power back in
- Wait about 40 seconds until the machine makes a sound and is ready to accept paper
- Load the paper in the back of the printer and let the printer pull the paper through
- If the paper doesn’t feed correctly remove the paper and start over at step 1.