PLAN Lyngsoe AMH Support
Library’s Responsibility:
- Weekly vacuum surface of AMH to keep Photo Eyes (PEC) clean.
- Please do not use Canned-Air, only use the Vacuum provided by Lyngsoe.
- Bi-monthly vacuuming of the inside of each Sort Module. The AMH is to be shut down during maintenance.
-
First Level Support - Please refer to Support Document.
Contacting PLAN:
- For configuration changes or minor technical issues, please open a HelpDesk Ticket.
- Please note: All Sort Matrix Configuration changes must be approved by the Circulation Manager or Library Director: PLS Service Desk
For Emergencies, Please Contact the PLAN Emergency Number
650 678-8125
(If there is no Answer, please leave a Detailed Message.)
- What is considered and Emergency?
- The whole AMH System is Down.
Technical issue prohibiting the use of the AMH (Errors that cannot be solved, even after a Restart
Contacting PLAN During a Technical Emergency.
Location
Business Hours
Notification Method
Business Hours
8am-6pm PST Mon-Fri
Sat 8am-5pm PST
Email, Phone, Pager
Off-Shift Hours
24x7
Pager
Off_HourSupport@plsinfo.org
650-678-8125